With the recent Council Candidate Forum and all the talk about Inspectional Services, the radio stories by Mr. Doyle regarding the LHA and Inspectional Services and the rumored upcoming Sun story about the LHA and Inspectional Services a response to a motion about Inspectional Services is in this weeks council packet.
In the City Council Packet this week was a response to a motion by City Councilor Patrick Murphy
MOTION OF 9/27111 BY COUNCILOR MURPHY REQUEST MANAGER PROVIDE ONE-YEAR REPORT ON REORGANIZATION OF
INSPECTIONAL SERVICES INTO THE DEVELOPMENT SERVICES DEPARTMENT
The Manager’s response is we will have it for you next week and we want to do a full presentation at the Council meeting: Here is the written response from Asst. Manager Adam Baacke
In June 20 10, the Lowell City Council unanimously approved a reorganization of various departments, which resulted in the creation of the Division of Development Services in the Department of Planning and
Development (DPD). Development Services brought together the project review, permitting, and code
enforcement functions of the City into a single operation that could better serve its customers and the public.
The Division ‘s actual formation was completed in October 2010.
The reorganization was pursued to ensure that City government is accessible, responsive, and accountable. The reorganization was designed to encompass quality of services, long-term planning and integration of functions. The report which recommended the reorganization identified six core reasons for the changes.
• Inspectional Service s
• Public Health and Safety
• Customer Service
• Planning and Expedited Permitting
• Economic Development
• Budget Impact
Over the past year, Development Services has made significant progress in addressing all of these and looks forward to the opportunity to continue to improve these areas over the coming years. The report also outlined a list of specific recommendations, many of which have been successfully implemented, completely or in part . In a few cases, alternate e approaches have proven more viable than the specific recommendation.
The challenges that the reorganization was intended to address are substantial and difficult and opportunities for continued improvement remain. However , in a short year ‘s time, Development Services has achieved substantial and significant successes across the board and anticipates continued progress.
As the Lowell City Council wisely anticipated , neighborhoods, businesses, contractors, and citizens alike have benefitted from this reorganization as a result of the City ‘s permitting and code enforcement function s becoming more efficient, effective, coordinated, consistent, customer friendly, proactive, and accountable.
DPD is currently working on a report of progress detailing the first year of the implementation of the
reorganization. A written report will be provided to the Council on Friday, October 7th. DPD would like to also request the opportunity to present a summary of its contents to the Council at the October 11th meeting.